The other day I got a call from a Real Estate agent in town and he told me that he could not connect to (access) his GoToMyPC host computer. He told me that his My Computers page was showing his host computer as offline. He was in a panic as he used this program everyday and it was vital to his business.
I went to his office and began to check out his computer:
1) The DSL Internet connection was live but functioning very slowly.
2) The GoToMyPC system tray icon was showing that the host PC was Offline.
3) The GoToMyPC host PC software was running fine but the Host Preferences Option window would not appear (as if it didn’t exist).
4) I noticed that certain websites weren’t displaying properly (as if content was being blocked).
5) I tried to download something from FileHippo but the part of the page (right side) where you click to download the file was not visible (I tried this on two different browsers).
6) The computer was running the latest version of Adobe Flash (on all browsers).
7) I turned off the Firewall and Antivirus but the GoToMyPC icon still showed as Offline.
8) I ran a virus/spyware scan and everything came up clean.
9) The Real Estate agent mentioned that all of the computers on the network had been running slow lately.
10) I asked him to show me the DSL modem (Frontier Communications).
AND THEN I SAW IT!!
The DSL modem was sitting on top of a Linksys router in a stuffy, poorly ventilated closet and was incredibly hot! I separated the modem from the router, let it cool down, and pulled the power cord from the back of the modem. I left it unplugged for about 45 seconds before reconnecting the power to the modem. I waited until all of the modem lights came back on.
I went back to the computer and the Internet was coming in like crazy! My clients GoToMyPC was now showing as ‘Online’ and he was able to access the host computer perfectly!
Professor Randy says: When dealing with Internet connectivity problems, consider an overheated modem or one in need of “power cycling”.